Privacy Policy

Last updated: 01 May 2026

Noble Care Alliances Ltd (“we”, “us”, “our”) is committed to protecting the privacy, dignity, and rights of the people we support, their families, our staff, and all visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK GDPR, Data Protection Act 2018, and CQC regulatory requirements.

1. Who We Are

Noble Care Alliances Ltd
Registered in England & Wales
Based in Ellesmere Port, serving Cheshire West & Chester
Regulated by the Care Quality Commission (CQC)

We provide domiciliary care, supported living, and outreach services tailored to individual needs.

2. What Personal Data We Collect

A. Service Users

  • Name, address, date of birth
  • Health and medical information
  • Care plans and risk assessments
  • Next of kin and emergency contacts
  • Medication details
  • GP and healthcare professional information
  • Financial information for invoicing
  • Notes recorded by care staff during service delivery

B. Website Visitors

  • Contact form submissions
  • IP address and browser information
  • Cookies and analytics data

C. Job Applicants & Staff

  • CVs, qualifications, employment history
  • DBS checks
  • Right to work documentation
  • Training records
  • Payroll and HR information

3. How We Use Your Information

We process personal data to:

  • Deliver safe, person-centred care
  • Create and maintain care plans
  • Communicate with families and professionals
  • Meet legal and regulatory obligations
  • Manage staff employment
  • Improve our website and services
  • Respond to enquiries

We only collect information that is necessary, relevant, and proportionate.

4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Consent — e.g. marketing communications
  • Contract — providing care services
  • Legal obligation — CQC, safeguarding, employment law
  • Vital interests — emergency situations
  • Legitimate interests — service improvement, security
  • Public task — where applicable in care settings

5. Sharing Your Information

We may share information with:

  • Healthcare professionals (GPs, nurses, hospitals)
  • Local authorities and safeguarding teams
  • CQC and regulatory bodies
  • Emergency services
  • Payroll and HR providers
  • IT and software providers (secure, GDPR-compliant)

We never sell your data.

6. How We Store & Protect Your Data

  • Encrypted digital systems
  • Secure physical storage
  • Access restricted to authorised staff
  • Regular audits and training
  • Compliance with CQC and UK GDPR standards

7. How Long We Keep Your Data

We retain data according to:

  • CQC requirements
  • NHS Records Management Code of Practice
  • Legal and contractual obligations

Care records are typically retained for a minimum of 8 years.

8. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Make a complaint to the ICO

9. Cookies & Website Tracking

We use cookies to improve website performance and user experience. You can manage cookie settings through your browser.

10. Contact Us

For data protection enquiries:

Data Protection Officer
Room 3, The Technology Centre
Inward Way, Ellesmere Port
Chester, CH65 3EN

Phone: 0151 319 3712 | 07946 264407
Email: info@noblecarealliances.co.uk